71%
Engagement improvement
2,000+
Staff impacted
6mo
Program duration
Background
Following a merger, a national healthcare provider needed to embed a unified culture across a 2,000-person workforce.
The Challenge
Staff engagement sat at 34% — well below industry benchmarks — and values felt like posters on walls, not lived behaviours.
The Process
Nigel designed a 6-month Game of Inches behaviour change program, cascaded through team leaders with weekly micro-habits.
Outcomes
Staff engagement improved from 34% to 71% over 12 months. Values shifted from corporate language to daily habits.
Culture
Change
Healthcare
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