47
Frontline gaps identified
$2.4M
Opportunity quantified
12
Initiatives fast-tracked
Background
A national retail group with 120 stores was experiencing margin pressure despite strong top-line growth.
The Challenge
Leadership knew opportunity existed in the business but had no structured way to identify or capture it.
The Process
Nigel facilitated a series of Gap Hunter workshops with store managers and frontline staff, surfacing 47 specific, measurable gaps.
Outcomes
Within 90 days the organisation had quantified $2.4M in recoverable margin. 12 initiatives were fast-tracked into implementation.
Innovation
Frontline
Retail
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